top of page

Shipping Policy

Shipping Policy
At Fortis Vita, we are committed to ensuring your orders are delivered promptly and securely. Please review our shipping policy below for details on how we handle deliveries.

1. Shipping Locations
We currently ship to all regions within the United Kingdom.

2. Shipping Fees

  • Orders over £40 qualify for free shipping.

  • A standard shipping fee of £5 applies to orders under £40.
     

3. Delivery Times

  • All orders are processed within 1 business days after payment confirmation.

  • Standard delivery takes 3–7 business days from the date of dispatch. 

  • Please note that delivery times may vary depending on your location or unforeseen circumstances such as weather or courier delays. If such instances occur we will pre-intimate the customers.
     

4. Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment.

5. Shipping Restrictions

  • We do not deliver to P.O. boxes or APO/FPO addresses.

  • Orders with incomplete or inaccurate shipping addresses may be delayed or canceled.
     

6. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us at support@fortisvita.co.uk within 7 days of delivery with your order details and photos (if applicable).

  • We will work with our courier partners to resolve the issue promptly.
     

7. Failed Deliveries

  • If delivery attempts fail due to incorrect address information or recipient unavailability, the order will be returned to us.
     

8. Changes to Your Order

  • For address modifications or order cancellations, please email support@fortisvita.co.uk within 24 hours of placing the order.
     

9. Customs and Taxes

  • All orders include applicable UK taxes.

  • There are no additional customs duties for domestic shipments.
     

10. Customer Support
For any questions or concerns about shipping, please reach out to us at support@fortisvita.co.uk.
We appreciate your trust in Fortis Vita and are committed to delivering your products efficiently and safely.

11. All deliveries will be done by our partner Royal Mail.

bottom of page